Can I update my shipping address after placing an order?

Created by Charlie Patrick, Modified on Fri, 25 Oct, 2024 at 4:30 PM by Charlie Patrick

We understand that circumstances can change after placing an order, and we want to accommodate any necessary changes. If you have made a mistake in the shipping address or need to send the package to a different location, please contact us as soon as possible. We will do our best to make the necessary adjustments before the order is shipped. Once an order is shipped, we are unable to update the shipping address. This article provides detailed information about our address change policy, including the necessary steps to update your address and the reasons for the restrictions in place.

How to Update Your Shipping Address

If you find that you need to change the address on an order, it is important to act quickly. To request an address change, please follow these steps:

1. Contact Us Immediately
If you need to update your address, please feel free to contact us via email at support@printyourwear.com. In order to update your information in our system, please send us an email with the following details:

Your order number
The correct address for delivery

2. Confirmation Process

If your order has not been shipped yet, we will promptly process your address change and provide you with a confirmation. Our goal is to handle these requests swiftly in order to prevent any potential delays in the delivery of your order.

What Happens If the Order Has Already Shipped?

Once an order has been dispatched from our facility, we are unable to influence its delivery process. Therefore, we are unable to provide any updates on shipping information for orders that have already been shipped. Our collaboration with third-party couriers means that the package is currently in transit, and it is not feasible to change the delivery destination at this point.

Common Scenarios:

Incorrect Address Provided: If the package is undeliverable, it will be returned to us. We will then notify you to arrange a reshipment to the correct address.
Delivered to the Wrong Address: If the incorrect address is valid, the package may still be delivered there. However, we are unable to retrieve it from that address.

Conclusion

We completely empathize with the frustration that comes with address-related errors, and we are committed to assisting you to the best of our ability. It is important to note that while we can make changes to your shipping address before the order is dispatched, once it is in transit, we are unable to make any further adjustments. Therefore, we urge you to act promptly and thoroughly review your details to guarantee that your package reaches its intended destination in a timely manner.