Can I change my order before it ships?

Created by Charlie Patrick, Modified on Tue, 8 Oct, 2024 at 3:30 PM by Charlie Patrick

When shopping online, it's natural to have concerns about your order. Whether you've chosen the wrong size, forgotten to add an item, or found a better option, we understand that things can change. The great news is that we provide the flexibility to make changes to your order before it's shipped. However, the ability to do so is subject to various factors, including timing, store policies, and the status of your order. To help you navigate this process, we've put together a detailed overview of what you should consider if you're thinking about modifying your order before it's dispatched.

1. Timing Is Crucial

The ability to make changes to your order depends largely on the timing of when you notice a mistake or want to make a change. Once your order has entered the production or shipping phase, it becomes much more difficult, if not impossible, to make any adjustments. Therefore, it is crucial to act promptly if you need to make a change. Taking swift action can help ensure that your order is accurate and meets your needs.

There is a limited window for making any modifications. It is crucial that you reach out to us as soon as possible, ideally within 12 hours of placing your order, to discuss any changes you may need to make. Even if your order has not yet been shipped, once it is in production, there may be limitations on what changes can be made, especially if your order includes any customizations. Therefore, prompt communication with us is key to addressing any potential modifications to your order. We are here to help and will do our best to accommodate any necessary changes within our production timeline.

2. How to Request an Order Change

Contact Us Immediately: You can reach us via email at support@printyourwear.com or by giving us a call at +1 (815) 457-7880. When reaching out to us, please have your order number ready and be prepared to provide detailed information about the change you would like to make.
Be Clear About Your Request: When making changes to your order, please be as specific as possible. This includes specifying the size, color, and any items you want to add or remove. If you have alternative options or specific instructions, please provide them to help us process your request more efficiently.
Confirm the Change: After your request has been acknowledged, please make sure to ask for confirmation that the order has been successfully modified. This step is crucial in order to avoid any misunderstandings and to ensure that the changes you requested have been accurately applied. It is important to double-check and confirm that the modifications have been made according to your specifications.

3. Common Scenarios and Considerations

Changing Sizes or Colors: This modification is usually one of the simpler ones to make, as long as the item has not been manufactured or packaged yet. Making changes at this stage is relatively straightforward and can be done without much difficulty.
Adding or Removing Items: The process of adding or removing items from your order may vary depending on the status of your order. While it can be a simple process, it's important to note that it could potentially impact your delivery date or incur additional shipping costs. Please consider these factors before making any changes to your order.
Changing the Shipping Address: You have the opportunity to update your shipping address before your order is shipped. However, once the order has been transferred to the carrier, making changes to the destination may result in additional fees, although usually not. We kindly ask that you double-check your shipping address before the order is handed over to the carrier to avoid any potential issues.

4. Final Thoughts

It is often possible to make changes to an order before it is shipped, as long as you act promptly and follow the correct procedures. Time is of the essence, so if you find that you need to make a change, do not hesitate to contact us immediately to prevent any potential complications. Clearly communicate your request, and you are more likely to have a seamless experience.