My package was damaged during shipping, can I get a replacement?

Created by Charlie Patrick, Modified on Wed, 18 Sep, 2024 at 4:56 PM by Charlie Patrick

We empathize with the frustration that comes with receiving a damaged package, and we want to assure you that we are committed to resolving this issue promptly. In the unfortunate event that your package was damaged during shipping, we have a simple and efficient process in place to facilitate a replacement for you.

1. Inspect the Package Immediately:

Upon receiving your package, it is important to thoroughly inspect it for any visible signs of damage. This includes checking for dents, tears, or any other indications that your items may have been affected during transit. Before opening the package, it is recommended to document any damage by taking clear photos. This should include photographs of the shipping box, the damaged product(s), and any packaging material that appears compromised. These photos will be helpful in the event that you need to file a claim with the shipping company or the sender. It is important to document the damage before opening the package to ensure that any evidence is preserved.

2. Contact Us:

Please don't hesitate to contact our customer support team. You can reach out to us immediately, or within 30 days of receiving your order for assistance. In order to process your request, please provide us with your order number, photos of the damage, and a brief description of the issue. You can contact us via email at support@printyourwear.com or by calling us at +1 (815) 457-7880.

3. We'll Review and Replace:

Upon receipt of your request and accompanying documentation, our dedicated team will thoroughly review the details and proceed with processing a replacement for the damaged item. Rest assured, we will promptly notify you once the replacement has been shipped and we will ensure that it reaches you in the shortest possible time.

Important Notes:

Eligibility for Replacement: Replacements are available for items damaged in transit. If the damage occurred after delivery, this may not be covered under our policy.
Non-Returnable Items: Some customized or final sale items may have different policies. However, we will do our best to accommodate your request.
Shipping Costs: We will cover any additional shipping costs for the replacement item.

Our primary objective is to ensure that every aspect of your shopping journey is a pleasant and satisfying one, beginning from the moment you begin exploring our products to the point where you finalize your purchase. Your patience and understanding are greatly appreciated as we strive to address any potential concerns that may arise during your shopping experience.